Fees and Reconciliation ​

Commercial terms vary by client and are agreed separately. This page summarises how charges and payouts work in practice.

Service Fees ​

Agents can define service fees that are applied to bookings and charged to customers using the payment gateway. Service fees can be a fixed amount, percentage-based, per ticket, or a combination of these. Service fees are included in the amount charged to the customer at checkout and paid out to you monthly.

How You Are Charged ​

• Wallet: Only net ticket prices are deducted from your balance when you finalize orders. No additional fees are charged to your wallet.
• Payment gateway: End customers pay the ticket price. If you have configured service fees, those are included in the amount charged to the customer. Service fees collected via the payment gateway are paid out to you monthly.

All Aboard's own fees are not shown in the API; they are handled according to your commercial agreement.

Monthly Reconciliation Invoice ​

All clients receive a monthly reconciliation invoice that settles commission All Aboard owes you, fees you owe All Aboard, service fees we collected from customers (via the payment gateway) that we owe you, and refunds for the period. The net amount is what you pay or receive for that month.

The only difference is that for invoice clients, ticket prices are also included on the invoice. For wallet clients and clients using the payment gateway, tickets are already paid for, so they are not on the reconciliation invoice.